MADISON, Ga. – ASuperior Contact Center, of Madison has been honored with the exclusive ATSI 2019 Award of Excellence for the 3rd consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. ASuperior Contact Center was presented with the award at ATSI’s 2019 Annual Convention
held at the OMNI Dallas Hotel, in Dallas, Texas.
Independent judges are contracted by ATSI to evaluate message services over a six-month period. The scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
“The ATSI Award of Excellence is a great way for our members and their employees to evaluate how they are providing service to their customers. It enables them to identify the things that make them great and also the areas that they can work on to get better. We have members that have been involved in the program for decades and are very proud each year when they win the award,” said ATSI President Joseph Pores.
The award started 23 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.
Now a three-time winner, ASuperior Contact Center has earned the Silver Award for three consecutive years. ATSI extends its congratulations to the staff of ASuperior Contact Center on their proven quality service to their customers.
“Our team is simply the best. We are so proud of our agents and the high-priority service they provide our clients across the United States. Our number one goal is to provide support and assistance to professionals, so that they can focus on building their business and growing their revenue. We are honored to receive this award, once again, and hope to continue to be a benchmark example in the contact center industry in both customer service and innovation,” said owner, Sandra Black.